FAQ
Can I place my order by phone?
Will there be sales taxes on my order?
Do you ship internationally?
How do I know if my order is being processed?
How can I find out the status of an order placed online?
Can I change or cancel my order once it has been placed?
Does Silkenwool have a catalogue?
Can I send a gift to someone?
Can I send a gift certificate to someone?
How do you protect my credit card information?
Is my personal information safe with you?
Do you use cookies?
Can I place my order by phone?
Yes, we would love to hear from you.
Call us at 845-988-1888 or 800-558-4047 and we’ll be
happy to assist you. Please refer to our
Contact Us
page for customer service hours.
Will there be sales taxes on my order?
If your order is being shipped to New York or New Jersey,
where we have a brick and mortar store, we will have to add
corresponding state sales tax to your order.
Outside of these two states, everything is tax-free.
The taxes paid are clearly stated on your order.
Do you ship internationally?
Absolutely. To order products for international shipment,
please contact us and we’ll be happy to take care of
everything for you.
How do I know if my order is being processed?
Soon after your order, we’ll send you a confirmation email.
We’ll also send a shipping confirmation email when all or
part of your order has been sent.
How can I find out the status of an order placed online?
You receive an email from us when you place you’re an order
and another one when we ship your order.
If you wish to have further information regarding
your order, please call us at 845-988-1888 or 800-558-4047
or email
sales@silkenwool.com.
Can I change or cancel my order once it has been placed?
We can cancel your order if it has not been shipped out yet.
Please call us as soon as possible at 845-988-1888 or
800-558-4047 or email
sales@silkenwool.com.
See our Contact Us page for customer service
hours. Please note: If an item has already shipped, you will
need to follow the directions found on our
Returns &
Exchanges page.
Does Silkenwool Home have a catalogue?
Since most of our items are one-of-a-kind items, we do not
have a print catalogue.
Our website is our catalogue.
Can I send a gift to someone?
Certainly. In
the check-out process, you will list your address as the
Bill to address and the person you are sending the gift to
as the Ship to address.
You are also able to add a gift card and gift
packaging if you choose to.
Can I send a Gift Certificate to someone?
Yes, simply go to the
Gift Certificate page and
follow directions to select the amount of your gift and see
the sample of the card we send out.
How do you protect my credit card information?
We take your privacy very seriously. Your online order will
be processed through our secure server using
state-of-the-art SSL encryption technology. Please review
our Privacy Policy for more details.
Is my personal information safe with you?
Absolutely. We
never sell information about our customers.
You may receive an occasional email or mailer from
us, but you can opt-out at any time by contacting customer
service. For more details, please read our
Privacy Policy.
Do you use cookies?
Yes. Cookies allow use of our transactional website, but you
may choose to remove our cookie at any time after an order
if you wish. Please refer to our
Privacy Policy for
the particulars on our use of cookies. To remove cookies
from your browser, please refer to your browser’s
instructions.
|
