Methods of payment
We accept Visa, Master Card, and American Express.

Delivery
Shipping is free within the United States. We are proud to use FedEx Ground as our preferred shipping provider. You can expect 1-5 business day delivery within 48 contiguous states, and a 3-7 business days to Alaska and Hawaii from the date your rug leaves our warehouse. We are unable to ship to PO Boxes or an APO address. Second day air deliveries are available for a flat fee of $90.00.

If you would like us to use another shipping company, please call us at 845-988-1888 to arrange.

Condition of the Rug
Due to the hand-made nature of the rugs, some imperfections, such as slight variations in color, asymmetry in design, or variation in size, are expected. The price of the rug reflects its unique characteristics. Rugs, as one-of-a-kind hand-made items could be more expensive if they have a unique characteristic which sets them apart from other rugs.

Delivery Damage
If you find that your shipment shows visible signs of damage on receipt, please attempt to open it in the presence of the driver. If the contents of the package are damaged due to shipping process, make sure to document that on the shipping manifest. Damage due to shipping must be reported within 5 business days allowing us to contact the responsible parties in time. Be sure to retain all packaging materials. If possible, take a photograph of the damaged package, as this can assist in the claims process.

Returns
If you are not 100% satisfied with your purchase, return it for a refund. To return rugs, follow these simple steps:

1. Rugs must be returned in their original condition received by you. We will not be able to accept rugs that have been damaged after they have been received by you.
2. Email or call us within 5 business days of the receipt of your rug.
3. When you contact us- all information will be taken and a Refund Authorization will be sent to you via email with return information.
4. Repackage the rug in its original packaging or equivalent.
5. Please follow the return information sent to you in the e-mail.
6. Shipping and Handling charges will not be refunded.
7. Customers are responsible for return shipping cost.

Price
If a Product is quoted at an incorrect price, higher or lower, due to typographical error or error in pricing information: (1) Silken Wool has the right to refuse or cancel any orders placed for the Product quoted at the incorrect price, even if we have confirmed the receipt of your order and charged your credit or debit card; and, (2) if Silken Wool has charged your credit or debit card but subsequently canceled your order, we will promptly issue a credit to your credit or debit card account for the amount charged; and (3) if Silken Wool has overcharged your account, we will promptly issue a credit to your credit or debit card account for the overcharged amount.

Sales Tax
All Rugs shipped to NY and NJ are subject to tax according to local tax rates. There is no sales tax charged on rugs shipped to other states within the United States.

Privacy Statement
Protecting your privacy is very important to Silken Wool. Any personal information you provide will be treated with care, and subject to our Privacy Policy, will not be used or disclosed in ways to which you have not consented. To learn how Silken Wool collects, uses, and discloses the personal information you may provide while using our site, please click here.